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Why Good Technicians Surf the Internet

Have you ever seen a tech looking something up on the Internet or calling a vendor’s tech support line while onsite to troubleshoot a problem? Did that cause you to become worried that the tech “doesn’t know what they’re doing”, because otherwise, why would they have to look something up or call a vendor’s tech support?

More Windows 10 News

On January 21, Microsoft conducted a live Windows 10 demo in Redmond, Washington for a select group of reporters and analysts. They also showcased the replacement for Internet Explorer, and wowed attendees with a virtual reality device. The demo was fed to online audiences via a live feed. The response from the tech community has been pretty darn positive. What has these tech-watchers so excited? Read on!

Our Picks for Hot 2015 Tech Stories

We closed our 2014 newsletter series with a list of cheers and jeers for the year that was ending. So it only makes sense to start 2015 by looking forward. So here are our prognostications—in no particular order—about some big stories you’ll see in tech news in 2015.

Important Crypto-virus Alert!

There has been a sharp uptick in the distribution of Crypto-viruses, a particularly nasty brand of malware. It’s being spread by new methods. Please read this and pass it along to all of your staff!

Why should you worry?
Cyrpto-viruses irrevocably encrypt data files on your computer.

2014 Tech Jeers and Cheers

This holiday season, we’ve decided to join those publications that rate the year’s good and bad. (We’re talking tech happenings, of course.) From 4 Grinches--with thanks to Theodore Geisel for the iconic grouch--to 4 Candy Canes, here are the things that made us groan and cheer in 2014.

Cybercrime, especially crypto-malware

The total cost of cybercrime is hard to estimate, but various sources put the number in the $100s of billions of dollars globally.

Our Holiday Hours

Mon Dec 22, 2014

Normal office hours 8:30a-5:30p EST
Extended hours 7:00a-7:00p EST

Tue Dec 23, 2014

Normal office hours 8:30a-5:30p EST
Extended hours 7:00a-7:00p EST

Wed Dec 24, 2014

Office closed
No service availalble

Thu Dec 25, 2014

Office closed
No service availalble

Fri Dec 26, 2014

Normal office hours 8:30a-5:30p EST
No extended hours

Sat Dec 27, 2014

Office closed
No service availalble

Sun Dec 28, 2014

Office closed
No service availalble

Mon Dec 29, 2014

Normal office hours 8:30a-5:30p EST
No extended hours

Tue Dec 30, 2014

Normal office hours 8:30a-5:30p EST
No extended hours

Wed Dec 31, 2014

Reduced office hours 8:30a-4:00p EST
Extended hours 8:30a-5:30p EST

Thu Jan 01, 2015

Office closed
No service availalble

Fri Jan 02, 2015

Normal office hours 8:30a-5:30p EST
No extended hours

Sat Jan 03, 2015

On-Call hours 9:00a-3:00p EST

Sun Jan 04, 2015

On-Call hours 9:00a-3:00p EST

Cybercriminals’ New Tool: The telephone!

As if you didn’t have enough to worry about already—infected emails, drive-by infections, infected ads on popular sites—now you even need to be suspicious of your telephone! We’ve recently had two experiences that illustrate telephone computer scams that are active in our area.

Have Data in The Cloud? Read The Fine Print!

Security_Sep15_CThese days almost everyone has some data in the cloud. Backup storage for your contacts and other phone content, on your phone vendor’s cloud. Pictures on Instagram. Folders on DropBox, Google Drive, or Microsoft’s OneDrive. We all do it because we love the peace of mind, the convenience, the mobility.

Windows Updates – Get ‘Em Done!

Note: If you are on Windows XP, you can skip this article. As of April, 2014, Microsoft is no longer releasing updates for XP (or, for that matter, for Office 2003).

Most users are aware that Microsoft regularly releases updates for Windows and Office, and that many of these updates are important to install for security, performance, or other reasons.